Terms & Conditions
Postage and delivery
All parcels weighing less than 2kg will be sent by second class Royal Mail. Heavier parcels will be dispatched by courier. A flat rate of £1.99 will be charged on all orders.
Please note: due to an issue with Paypal, a charge of £1.99 per item is currently being made. We are working to resolve this, but have not yet found a solution. If you make your transaction on that basis, we will refund the excess postage when your order is processed. Alternatively, you could email us with details of your order, and we can send you a Paypal invoice, which will have the correct postage on it.
Cancellation of orders
You are able to cancel your order up until the point where it has been dispatched. Please note, we aim to dispatch all orders within forty-eight working hours, so if you have ordered something in error, you should contact us as quickly as possible.
Your right to return goods is protected under the Consumer Contracts Regulations.
We cannot accept the return of cut fabrics or kits which have been made up to order. This cancellation policy does not affect your rights if goods are faulty.
Full payment is required at the time of booking to secure your place.
Any further details, along with anything you need to bring with you, will be sent out via email in advance of the scheduled date.
All workshops will begin promptly at the scheduled time, so please ensure that you arrive early enough to get yourself settled in and have a coffee and cake before the class is due to start.
For cancellations with more than two weeks’ notice, a refund will be given, less a 25% administration fee. Cancellations with less two weeks’ notice are non-refundable, unless we are able to fill your place.
All workshops will clearly be marked as being suitable for beginners, intermediate or advanced. When booking a workshop, you are responsible for assessing your own abilities.
Happy Hare cannot be held responsible if you book the wrong level of workshop or do not read the description of the workshop correctly. A refund will not be given for booking a workshop which you later feel is not at the right level for you, unless the cancellation is made more than two weeks’ prior to the scheduled date.
Should we need to cancel a class due to circumstance beyond our control or limited numbers, a full refund will be given. Alternatively, you will be given the option to book onto another workshop.
Please note: when making a booking it is assumed that our terms and conditions have been read and approved.